How can we help?
Step-by-step guides to everything in Skyball — uploading film, building your team, reading the numbers, and sharing what you find.
Getting started
Sign in, upload your first match, and see what comes back.
Welcome to SkyballWhat Skyball does, and the four steps from a fresh account to your first broken-down match.Sign in with a one-time codeNo passwords — Skyball emails you a six-digit code or a one-tap link. Here is the flow and every way it can go sideways.Upload match or practice filmDrop a video on the upload page and Skyball tags every touch — here is each step, and what the requirements are.How to record film that worksUp high, behind the court, leave it alone — the five rules that make your film break down cleanly.Import film from YouTubePaste a YouTube video or playlist link and Skyball fetches it for you — nothing uploads from your phone or laptop.Processing — status, timing, and what you get backWhat the status chips mean, how long the breakdown takes, what arrives when it's done, and what to do when it fails.
Film room
The review player, filters, playlists, comments, and sharing.
Watch film in the review playerPlay, pause, scrub, change speed, and move touch by touch through a match.Keyboard shortcutsEvery key the review player answers to, grouped the way the in-app sheet shows them.Fullscreen viewingThe big view on a phone or desktop — the side rails, how to get out, and the double-tap zoom.Filter the touch logCut a match down to one team, one player, one skill, or one result tier — and make the film play only that.Read the touch log and gradesRally rows, the grade symbols (# + ! - / =), the EPA column, and every little glyph explained.Edit, grade, and correct touchesFix a wrong tag, grade a match with the keyboard, add a touch Skyball missed — the coach's toolkit.Playlists and clipsSave moments into playlists, organize them in folders, assign film as homework, and download reels.Share film with a recruiterMint a guest link to a playlist or a single touch — what the recruiter sees, and how to turn a link off.Comments and @mentionsDiscuss the film touch by touch — mentions that notify, reactions, replies, and how the thread plays back with the match.
Stats & analytics
Box scores, advanced impact numbers, season views, and exports.
Read a match's analyticsThe Traditional box score and the Advanced view — including what EPA and WPA actually mean.Season totals and trendsThe whole season in one box score, sets-won vs sets-lost splits, the luck check, and match-over-match trend lines.Export your dataScout files for VolleyStation and DataVolley, CSV spreadsheets, the raw touch log, and clip downloads — where each lives.
Team & roster
Teams, rosters, player identification, and member roles.
Create your teamName the squad, pick a color, add a logo — and how teams, matches, and multi-team clubs fit together.Build your rosterAdd players by hand, import from a school page or PDF, paste a list — and why jersey numbers matter so much.Identify players in filmMatch the players Skyball detected to your roster — the card gallery, the contact-sheet viewer, and per-match jersey fixes.Roles and membersOwner, coach, player, family — who can do what, and the three ways to get people onto the team.
Account & plans
Plans, notifications, teams, and getting help from a person.
Plans and passesWhat's free for the whole season, what each pass unlocks, the allowances — 20 a month free, 150 a year with a pass — and how billing works.NotificationsWhat lands in the bell, what arrives by email, and how read/unread works.Contact SkyballTwo ways to reach a human — the in-app feedback button and hello@skyball.ai — and what to include so we can fix it fast.
Still stuck?
Email hello@skyball.ai with the match link you’re looking at and what you expected to happen — a person reads every message. See how to contact Skyball for what to include.