Contact Skyball
Two ways to reach a human — the in-app feedback button and hello@skyball.ai — and what to include so we can fix it fast.
A real person reads every message, usually within the hour.
The fastest way: the feedback button
The message icon in the app header (next to the bell) opens Send feedback. Type what you were trying to do and what happened, press Send — it automatically carries who you are, which team, which page, and which match you were looking at, so you don't have to explain any of that. Leave "OK to follow up by email" ticked and we can reply directly.
[hello@skyball.ai](mailto:hello@skyball.ai) — for anything: questions, problems, billing, film that won't process, or things Skyball doesn't do yet. Replying to any Skyball email (a sign-in code, a "ready to review" note) reaches the same inbox.
What to include
The one thing that speeds everything up is a link to the match you were looking at — copy the address bar, it deep-links to the exact page. Beyond that:
- What you expected to happen.
- What happened instead — the exact message on screen, if there was one.
- If it involves film: which upload, and roughly when you uploaded it.
- A screenshot never hurts.
Before you write
The answer might already be here — try the search box at the top of this help center. Common quick answers: film won't process, can't sign in, what a pass unlocks.